Support Staff / Reception

Job Type: Full-Time Indefinite Term starting March 22, 2010

Hours: 40 hours per week

Work Setting: Aboriginal Training Centre for Men and Women

Location: 519 Selkirk Avenue

Salary: $10.00 hourly for 40 hours per week (Day)

Employer: Urban Circle Training Centre Inc

Key Responsibilities:

The Support Staff/Receptionist will be accountable to the Co-Director, Human Resources of Urban Circle Training Centre, Inc. The Support Staff/Receptionist will be responsible for overseeing the front desk reception area and acknowledging all visitors entering the building.

PART B:  IMPLEMENTATION

• The Support Staff/Receptionist will maintain confidentiality and act professionally at all times according to Urban Circle’s Professional Code of Conduct.
• Responsible for answering all phone calls from 8:30 am – 4:30 pm Monday through Friday with the exception of the 1 hour lunch period.  The Support Staff/Receptionist will ensure coverage when not available (i.e. illness, medical appointment, etc.).
• Responsible for working as a team with the Administrative Support Staff, using good communication and problem solving skills.
• The Support Staff/Receptionist will send staff messages to voice mail as applicable. 
• The Support Staff/Receptionist will ensure to get the caller’s info and check with the staff person prior to forwarding a call.
• Responsible for assisting in all administrative duties as requested by staff (i.e. photocopying, faxing, mailing, etc.).
• Assists with placing order for staff coffee supplies and maintenance of coffee machines/vending machines in consultation with the Building Manager.
• Responsible for notifying the Building Manager regarding the maintenance of water cooler machines.
• Responsible for recording all incoming and outgoing mail and correspondence.
• Responsible for date stamping all incoming mail. The Support Staff/Receptionist will ensure delivery of private and confidential mail directly to staff person.
• Responsible for calling the courier and signing for packages/deliveries.
• Responsible for updating and organizing the pamphlet display, resource cabinet, and newspaper stand (i.e. relevant resource materials, newspapers, pamphlets).
• Responsible for keeping the common area clean and tidy.
• Responsible for ensuring an adequate supply of current program information, program applications, background information, intake schedule, etc., for the resource cabinet.
• Responsible for refilling all paper in the upstairs photocopiers and the fax machine. Also ensuring that it is fully stocked at all times.
• Responsible for ensuring that all office equipment is properly maintained and serviced.
• Responsible for attending regular staff meetings, staff sharing circles and staff professional development workshops as part of the staff team or at the request of the Co-Director, Human Resources upon the availability of coverage for the front desk as applicable.
• Responsible for ensuring advertising posters/print are sent out via fax/mail to all contacts in the Recruitment Book, Public Service Announcements, radio, television stations, etc, as requested by the Co-Director and the Operations Team.
• Responsible to follow-up on the Recruitment Book process (i.e. to verify if agency received information).
• Assists the Intake Coordinator with the Intake Process (i.e. photocopying applications).

Please forward you resume to: (Deadline March 16/10 by 4:30 p.m.)

Urban Circle Training Centre Inc.

Attn: Sharon Slater, Co-Director, Human Resources

519 Selkirk Ave., Wpg., MB R2W 2M6

Email: sslater@urbancircle–inc.com

Phone: (204) 589-4433, Ext 2228

Fax: (204) 582-6439